Refund policy

At Wendy Owens Books, we want you to love what you order. Because we sell two different kinds of products, whether an item can be returned depends on how it is made and shipped.

 

Items shipped directly from our shop. Anything we stock and ship ourselves — such as paperbacks, special editions, stickers, bookmarks, and similar items — may be returned for a refund within 30 days of delivery, as long as it is unused and in its original condition. Personalized items, including any book inscribed or customized specifically for you, are made just for you and are final sale.

 

Print-on-demand items are final sale. A large part of our catalog is custom made to order and shipped directly from our third-party print partner. This includes apparel (t-shirts, tanks, sweatshirts, hoodies, and hats), tumblers and drinkware, blankets and throws, pillows and home decor, phone and Kindle/e-reader cases, tote bags, and similar products. Because each of these items is produced individually for your order by our printer, it cannot be returned or exchanged, and all sales are final. Please review the size chart and product options carefully before ordering.

 

Damaged, defective, or incorrect items. If anything arrives damaged, defective, or is not what you ordered — including print-on-demand items — contact us within 14 days of delivery with your order number and a photo of the issue. We will send a free replacement or issue a refund at no cost to you.

 

How to start a return or report a problem. Reply to your order confirmation email or reach out through our website and we will be glad to help. Approved refunds are issued to your original payment method.